Refunds Policy

Refunds & Returns Policy

Thank you for shopping with Xiangjiu. We aim to provide high-quality products and a smooth shopping experience. Please review our policy below regarding returns, exchanges, and refunds.

Returns

We accept returns for both defective and non-defective products.
To be eligible for a return:

  • The item must be in new and unused condition.

  • The return request must be made within 10 days of delivery.

Exchanges

We are happy to offer exchanges for any item, provided it meets our return conditions.

Return Methods & Responsibility

  • You may return items in-store or by mail.

  • Return shipping labels are the customer’s responsibility.

  • We do not charge any restocking fees.

Refunds

Once your return is received and inspected:

  • A refund will be processed to your original payment method within 7 business days.

  • You will be notified via email once your refund has been issued.

If you have any questions or need assistance with your return, please contact our customer service team at  info@xiangjiu.com.cn